Communications Acting Supervisor Kristen Whittall embodies the mission of FSWO through her outstanding efforts in Educating, Empowering, and Encouraging her colleagues. She has made a remarkable impact on fire service communications and is an inspiring advocate for women in our profession.
Kristen is known for her exceptional commitment to education within Oshawa Fire Services. Since joining in 2017, she has revamped the communications training program, equipping dispatchers and firefighters with essential skills and promoting personal and leadership growth. Her influence extends beyond Oshawa as an instructor at Durham College and APCO, where she trains future leaders in fire communications. Recently, Kristen played a key role in implementing a new NG911-compliant CAD system, ensuring a smooth transition and building confidence among staff through comprehensive training. She is always available for follow-ups and eagerly shares her knowledge, creating an environment of support and excellence in the workplace.
As a dedicated mentor, Kristen has been instrumental in empowering women in the fire service to take on leadership roles and pursue their professional goals. She has guided team members preparing for supervisory exams and actively advocates for inclusive decision-making within her division. Her dedication to empowering others shines through her collaborative approach to problem-solving, her openness to feedback, and her willingness to involve colleagues in learning and growth. Kristen’s impact has cultivated a workplace where women feel encouraged to pursue their ambitions, step out of their comfort zones, and lead with confidence.
Kristen’s compassion extends to her role as a volunteer peer support person, where she demonstrates her deep commitment to the well-being of her colleagues. Through informal conversations or proactive follow-ups after difficult calls, Kristen ensures her peers feel valued and supported. Her approach fosters a culture of solidarity and care, vital for a high-stress environment. Kristen’s loyalty and dedication to her colleagues have helped create a more inclusive and supportive workplace, encouraging team members to excel personally and professionally.
Her contributions exemplify FSWO’s values, and her leadership and advocacy have transformed her team and the fire service. FSWO is pleased to congratulate Kristen Whittall, Communications Acting Supervisor of Oshawa Fire Services, on this well-deserved honour and celebrate her ongoing efforts to support, inspire, and advance women in the fire service.