Effective 2-Way Communications Between the Dispatcher and Command

  • November 9, 2024
  • 3:00pm-5:00pm
  • Hamilton Fire Training Facility, 1227 Stone Church Road East, Hamilton

Facilitated by Kelly Corneal

Effective Radio Communications. Sounds simple and easily accomplished but the fundamentals of those three words are often left to the user to" learn as they go". In this session you will gain skills and practical training resources to enhance the use of fire ground communications. By combining suppression and dispatch perspectives on the essentials of competent transmissions, participants will achieve renewed proficiency in getting your messages understood. Additionally, the incident command system and its application to emergency call taking will also be examined as a technique for improving the ability to relay and prioritize critical information for responding officers.

Kelly Corneal

Kelly began her career in Emergency Communications with the Kitchener Fire Department in 2006 and was promoted to Communications Officer in 2024. During her time in Kitchener, Kelly has worked to educate herself in all aspects of the fire service to better understand the roles and responsibilities of each fire division. In 2021 Kelly completed her NFPA 1001.

Outside of work, Kelly volunteers with Kitchener Fire Camp FFIT, Waterloo Region COPS Youth Program, Canadian Ski Patrol and Scouts Canada. Finally, upon request, in her spare time she can even bake you up a pretty awesome cake!