Effective 2-Way Communications Between the Dispatcher and Command

  • October 26, 2023
  • 3:00pm-5:00pm
  • FESTI - Fire & Emergency Services Training Institute 2025 Courtneypark Drive, East, Mississauga

Facilitated by Assistant Division Chief Cassandra Greer

Effective Radio Communications. Sounds simple and easily accomplished but the fundamentals of those three words are often left to the user to" learn as they go". In this session you will gain skills and practical training resources to enhance the use of fire ground communications. By combining suppression and dispatch perspectives on the essentials of competent transmissions, participants will achieve renewed proficiency in getting your messages understood. Additionally, the incident command system and it's application to emergency call taking will also be examined as a technique for improving the ability to relay and prioritize critical information for responding officers.

Cassandra Greer

Cassandra Greer began her career in a small rural fire department as a dispatcher where her father had served as a volunteer firefighter for 30 years. In 1998, she began working for a unionized mid size urban department (Nepean Fire Service ). In 2001, Cassandra was hired with Ottawa Fire Services (L162). While attempting to navigate a unionized career department through the City of Ottawa’s amalgamation, it quickly became apparent that her union would have a direct effect on every aspect of her career. To ensure that she knew what she was entitled to as a female dispatcher in a 950 person local she sought allies, acquired knowledge and became involved. In 2004, she became a shop steward and was first elected to the executive board of Ottawa Professional Fire Fighters in 2010 becoming the first woman and the first dispatcher to have ever accomplished this. Cassandra was successfully elected on four occasions and served for 8 years on the executive board filling numerous roles including as a bargaining committee member. Cassandra chaired the Ontario Professional Fire Fighters Human Relations Committee and currently holds the chairpersonship of the Ottawa Human Rights and Accommodations Committee. A fiercely proud mother, wife and Ottawa Senators Fan, Cassandra is committed to removing barriers through relentless advocacy. Cassandra was promoted in 2021 as the Ottawa Fire Service’s Assistant Division Chief of Communications and brings her small town tenacity and work ethic to every role she fills.